Samsung Error Codes & Diagnostics

Door lock/unlock error.

Info: The motorized door lock has failed to engage or disengage, or the door is not fully closed.

Ice maker sensor failure.

Info: The freezer's temperature sensor is disconnected or has failed.

Washer cannot detect the correct water level.

Info: Fault with the water level sensor (pressure switch), its hose, its electrical connections, or the main control board.

Error code 12E or bE1 is displayed, indicating a stuck Power button signal.

Info: The Power button is physically stuck, the control panel is deformed, or the internal control board (sub PBA) screws are too tight, causing a continuous signal.

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Internal Control Board Fault

Info: An internal error has been detected on the main printed circuit board (PBA).

Freezer fan error.

Info: The fan inside the freezer compartment is blocked by ice or has failed.

Fan error.

Info: The fan inside the fresh food compartment is blocked or has failed.

Condenser fan error.

Info: The fan near the compressor at the back of the unit is blocked or has failed.

Freezer defrost system error.

Info: Indicates a problem with the freezer's defrost system (heater, thermostat, or sensor).

Refrigerator defrost system error.

Info: Indicates an issue with the fresh food compartment's defrost system.

Fan error.

Check evaporator fan motor and ice buildup. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.

Erreur moteur, le tambour ne tourne pas ou fonctionne mal.

Info: Défaut du moteur de lavage, du capteur Hall, des connexions électriques ou de la carte de puissance.

Refrigerator defrost sensor error.

Info: The defrost sensor in the fresh food (refrigerator) compartment has failed.

Water supply error. The machine has failed to fill with water in an adequate time.

Info: Water tap is closed, water inlet hose is kinked or frozen, or the water inlet valve filter is blocked.

Network error.

Check Wi-Fi connection and smart module. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.

Network error.

Check Wi-Fi connection and smart module. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.

Cold Water Supply.

Info: Hot water is required for the selected cycle (e.g. Sanitize) but the machine is connected to a cold water supply only.

Freezer defrost error.

Info: The appliance has failed to defrost the freezer evaporator coils after an extended period.

Drain error. Water is not draining from the drum.

Info: The drain hose is kinked, frozen, or clogged. The debris filter (pump filter) is blocked.

Defrost sensor error.

Check defrost sensor wiring and resistance. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.

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Ambient temperature sensor error.

Info: The sensor that measures the room temperature outside the refrigerator has failed.

WaterWall reflector error (on WaterWall models).

Info: The reflector mechanism at the bottom of the tub is blocked or cannot move freely.

Ice maker sensor error.

Info: The ice maker sensor is disconnected, blocked, or has failed.

Power reset needed.

Unplug 10 minutes to reset. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.

Low Water Level.

Info: Water level is too low for the cycle to continue, often after initial fill.

Voltage issue.

Common after storms. Check power supply voltage and wiring at the terminal block. PRO TIP: 'Flow Sense' or restricted airflow errors mean you must clean the vent — this is the #1 fire hazard.

Communication error between control boards.

Info: A communication failure has occurred between the main control board and the sub-PBA or display board.

Stuck button error.

Info: A button on the control panel has been pressed continuously for more than 30 seconds or is jammed.

Door locking mechanism fault.

Info: Issue with the door lock motor or switch, often related to the self-clean function.

Convection fan error.

Info: The convection fan motor is not operating correctly or is blocked.