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Hisense • Central Diagnostic Dictionary

144 Verified Codes in Database

Hisense Error Codes & Diagnostics

Access our premium database of error codes, common faults, and professional repair solutions for Hisense appliances.

Luxury front-loading washing machine in brushed titanium with illuminated dark glass drum

CodeAppliancesFault / DiagnosticsRepair InstructionsAction

E15

Oven / Microwave

Water Level Pressure Switch & Air Dome

Hisense Even Bake / Steam Add Plus / PureCook Built-in Oven: Steam generator water level sensor anomaly E15; oven falsely reports empty water reservoir or overfills boiler chamber.

On Hisense ovens with Even Bake rounded cavity design inspired by wood-fired ovens, Steam Add Plus injection, and Air Fry technology: Conductive mineral scaling bridging dual level probes, reed switch float jammed by sediment, or detached sense wire.

Clean stainless level probe rods with concentrated citric acid descaler. Check float freedom in reservoir. Measure signal wire continuity to electronic board (<0.5 Ω). Set function knob to 0. Cut off mains electricity at fuse board for 60 seconds, restore power and configure digital clock.

E15

Refrigerator / Freezer

Refrigeration Compressor, Defrost Heater & PTC Relay

Hisense PureFlat / Multi Air Flow / Total No Frost Refrigerator: Multi-temperature convertible pantry drawer sensor fault E15; meat/fish or deli drawer temperature setting cannot be regulated.

On Hisense refrigeration units with PureFlat seamless flat-door design, Multi Air Flow columns, electronic dual-temperature zones, and inverter compressor: Open or shorted NTC sensor embedded in custom-chill drawer housing (~5–10 kΩ at 25°C), or pinched wire harness in drawer rail.

Remove pantry drawer. Check sensor wiring along telescoping rails for chafing. Measure sensor resistance: expected ~16 kΩ at 0°C (~5–10 kΩ at 25°C). Press and hold Super Cool and Super Freeze buttons simultaneously for 6 seconds until display flashes and clears fault code history.

E15

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Mains undervoltage fault E15; power supply input voltage drops below operational threshold (<185V AC) during cycle.

On Hisense washing machines featuring PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Heavy household line load, loose electrical wall socket connections, or undersized extension power cords.

Measure AC voltage at electrical outlet with multimeter (must be 230V ±10%). Remove extension leads. Connect appliance directly into dedicated outlet. Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

E16

Tumble Dryer

General System & Mechanical Integration

Hisense Allergy Care / Heat Pump / ConnectLife Tumble Dryer: Automated condenser flush cleaning valve failure E16; self-cleaning wash cycle fails to flush lint from heat pump exchanger.

On Hisense dryers with Closed thermodynamic heat pump circuit, dual lint filtering screens, and anti-crease bidirectional drum tumbling: Open or shorted solenoid actuator coil on condenser flushing valve (~3.5–4.8 kΩ), mechanical scale calcification, or clogged flush nozzle.

Disconnect valve electrical leads. Measure solenoid coil resistance (~3.5–4.8 kΩ). Inspect water flush distributor channel and clear lint debris with nylon brush. Rotate dial to Off. Press and hold Start/Pause and Anti-Crease buttons for 5 seconds until the acoustic chime sounds, then restart.

E16

Hob / Cooktop

NTC Temperature Sensor & Thermistor

Hisense Rapid Boil / ConnectLife / Smart Zone Induction Cooktop: Residual heat indicator 'H' stuck illuminated E16; display shows hot glass warning permanently even after cooktop is cold for hours.

On Hisense cooktops with Smart Zone automatic pan detection, Rapid Boil power boost generator, and touch-slide individual zone controls: Open or shorted zone temperature sensor holding simulated heat threshold, or microcontroller memory register latchup.

Cut mains power at breaker for 10 minutes to clear register memory. If 'H' returns immediately when power restored, measure zone NTC probe resistance (~100 kΩ at 25°C). Wipe glass clean and dry. Switch off breaker on main board for 60 seconds, restore power and touch Child Lock sensor for 4 seconds.

E16

Oven / Microwave

Drive Motor, Inverter & Tachometer Sensor

Hisense Even Bake / Steam Add Plus / PureCook Built-in Oven: Motorized rotisserie spit drive stall E16; spit does not rotate when inserted into drive coupling during rotisserie program.

On Hisense ovens with Even Bake rounded cavity design inspired by wood-fired ovens, Steam Add Plus injection, and Air Fry technology: Stripped metallic internal gear pinion, burned synchronous rotisserie motor winding (~8–14 kΩ), or spit overloaded beyond weight limit.

Remove spit and inspect rear drive hub. Measure rotisserie motor resistance across terminals (~8–14 kΩ). Verify 230V AC supply arrives at motor in grill mode. Set function knob to 0. Cut off mains electricity at fuse board for 60 seconds, restore power and configure digital clock.

E16

Refrigerator / Freezer

Refrigeration Compressor, Defrost Heater & PTC Relay

Hisense PureFlat / Multi Air Flow / Total No Frost Refrigerator: Door display to main power board serial communication failure E16; exterior touch interface goes black or flashes communication error.

On Hisense refrigeration units with PureFlat seamless flat-door design, Multi Air Flow columns, electronic dual-temperature zones, and inverter compressor: Damaged door hinge wire harness flexed repeatedly during door openings, or pin corrosion in top hinge terminal block.

Remove top hinge plastic cover. Inspect multi-pin harness for pinched or broken wires. Test continuity of each line (<0.3 Ω). Verify 12V and 5V DC supplies to door board. Press and hold Super Cool and Super Freeze buttons simultaneously for 6 seconds until display flashes and clears fault code history.

E16

Washing Machine

Drainage System & Drain Pump

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Suds overdosing detected E16; excessive foam buildup inhibits pump drainage and prolongs rinse cycle safety times.

On Hisense washing machines utilizing PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Overdosing of high-foaming concentrated detergent, manual hand-wash powder use, or soft water overdosing.

Allow foam to dissipate. Run an empty drum rinse & drain cycle without soap. Clean pressure bell tube. Reduce detergent dosage according to water hardness. Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

E17

Oven / Microwave

Electronic Control Board (PCB) & Bus Communications

Hisense Even Bake / Steam Add Plus / PureCook Built-in Oven: Internal lighting driver or dimmer circuit fault E17; cavity halogen lamps or LED spots flicker constantly or fail to illuminate.

On Hisense ovens with Even Bake rounded cavity design inspired by wood-fired ovens, Steam Add Plus injection, and Air Fry technology: Blown lighting triac on power PCB caused by shorted halogen bulb filament, defective 12V DC switching transformer, or loose lamp socket.

Disconnect power. Remove bulb glass covers; test bulbs with multimeter continuity. Check 12V DC output voltage from light driver module or replace damaged triac PCB. Set function knob to 0. Cut off mains electricity at fuse board for 60 seconds, restore power and configure digital clock.

E17

Refrigerator / Freezer

Refrigeration Compressor, Defrost Heater & PTC Relay

Hisense PureFlat / Multi Air Flow / Total No Frost Refrigerator: Inverter module AC supply undervoltage lockout E17; compressor controller disables motor drive to protect power silicon.

On Hisense refrigeration units with PureFlat seamless flat-door design, Multi Air Flow columns, electronic dual-temperature zones, and inverter compressor: AC input voltage falling below 185V AC under heavy compressor starting torque, or degraded bulk DC bus electrolytic capacitors.

Measure AC voltage at electrical outlet under compressor startup. Measure DC bus voltage across bulk capacitors: must read ~310–340V DC smoothly without excessive ripple. Press and hold Super Cool and Super Freeze buttons simultaneously for 6 seconds until display flashes and clears fault code history.

E17

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Drum positioning error E17; automatic drum parking sensor fails to align opening flaps with the top access lid.

On Hisense washing machines featuring PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Dislodged drum pulley magnet, open Reed switch sensor, or slipping drive belt preventing fine motor indexing.

Inspect drum drive pulley magnet. Test continuity across Reed sensor contacts while rotating pulley by hand. Inspect and tighten motor drive belt. Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

E18

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: 3D vibration telemetry fault E18; electronic controller receives out-of-range acceleration signals from chassis motion sensor.

On Hisense washing machines utilizing PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Unclipped 3D accelerometer sensor bracket, broken internal piezoelectric bridge, or pinched sensor ribbon cable.

Inspect 3D sensor mounting clip on outer tub. Verify sensor cable harness connections. Measure DC reference voltage at sensor connector (5V DC). Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

E19

Washing Machine

Water Inlet Valve, Aquastop & Flowmeter

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Hot water intake fault E19; secondary hot water inlet valve fails to supply water within allocated filling phase.

On Hisense washing machines featuring PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Closed hot water tap, sediment-blocked hot inlet filter, or open hot solenoid coil (~3.6–4.6 kΩ).

Check hot water tap supply. Clean the hot inlet hose mesh filter. Measure electrical resistance of hot solenoid coil (~3.6–4.6 kΩ). Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

E20

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Recirculation spray failure E20; EcoSpray jet pump fails to recirculate detergent solution onto top of laundry load.

On Hisense washing machines utilizing PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Lint clogging recirculation spray nozzle, seized circulation impeller, or open jet pump winding (~110–180 Ω).

Clear recirculation spray nozzle located at top door bellow. Inspect pump impeller for debris. Measure circulation pump resistance (~110–180 Ω). Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

F-1

Oven / Microwave

NTC Temperature Sensor & Thermistor

Temperature sensor open circuit. Diagnostic error code F-1 reported on Hisense Oven.

On Hisense Oven: The oven's temperature sensor (NTC) is disconnected or has failed.

On Hisense Oven: This requires professional service to check the sensor wiring or replace the sensor itself.

F01

Dishwasher

Drainage System & Drain Pump

Hisense AutoDry / Smart Wash / PureClean Dishwasher: BLDC wash pump inverter imbalance F01; microcontroller detects asymmetric phase currents across three-phase stator coils.

On Hisense dishwashers utilizing Dual-inverter circulation and drain pumps, AutoDry automatic door release, and 16 place settings flexible rack system: Internal winding turn short in circulation pump stator, corroded connector pins, or blown output MOSFET on inverter.

Disconnect circulation pump plug. Measure phase resistances across U-V, V-W, U-W with precision ohmmeter (all values must match within ±0.3 Ω, ~48–92 Ω). Open door slightly, press and hold Programme and Start buttons for 4 seconds until the display shows '0:00', close door to drain.

F01

Tumble Dryer

NTC Temperature Sensor & Thermistor

Hisense Allergy Care / Heat Pump / ConnectLife Tumble Dryer: Compressor discharge pipe overtemperature F01; thermal safety cut-off triggered (>115°C) to prevent refrigerant oil breakdown.

On Hisense dryers with Closed thermodynamic heat pump circuit, dual lint filtering screens, and anti-crease bidirectional drum tumbling: Severely blocked condenser preventing condensation, restricted capillary tube expansion valve, or high-pressure refrigerant migration.

Allow appliance to cool for 60 minutes. Clean all lint filters and thoroughly degrease heat exchanger fins. Measure discharge line NTC (~50 kΩ at 25°C). Rotate dial to Off. Press and hold Start/Pause and Anti-Crease buttons for 5 seconds until the acoustic chime sounds, then restart.

F01

Hob / Cooktop

Heating Element, Thermostat & Safety Fuse

Hisense Rapid Boil / ConnectLife / Smart Zone Induction Cooktop: Gate driver circuit failure on induction power bridge F01; cooktop disables half of all cooking zones and displays service code.

On Hisense cooktops with Smart Zone automatic pan detection, Rapid Boil power boost generator, and touch-slide individual zone controls: Blown gate driver IC, burned SMD gate resistors (nominally 10–22 Ω), or shorted protective Zener clamp diode.

Inspect gate resistor values with multimeter (~10–22 Ω). Check gate-to-emitter diodes. Replace damaged surface mount drive components or renew power generator module. Wipe glass clean and dry. Switch off breaker on main board for 60 seconds, restore power and touch Child Lock sensor for 4 seconds.

F01

Oven / Microwave

Heating Element, Thermostat & Safety Fuse

Hisense Even Bake / Steam Add Plus / PureCook Built-in Oven: Heating element relay stuck closed runaway condition F01; cavity continues heating uncontrollably even after turning oven off.

On Hisense ovens with Even Bake rounded cavity design inspired by wood-fired ovens, Steam Add Plus injection, and Air Fry technology: Heavy electrical arcing welded contacts of 16A power relay on PCB closed, creating unswitched circuit to heating elements.

Instantly trip oven circuit breaker! With power off, test continuity across relay output pins: must be open (infinite Ω). Replace defective relay or power board. Set function knob to 0. Cut off mains electricity at fuse board for 60 seconds, restore power and configure digital clock.

F01

Refrigerator / Freezer

Refrigeration Compressor, Defrost Heater & PTC Relay

Hisense PureFlat / Multi Air Flow / Total No Frost Refrigerator: Linear inverter compressor piston stroke feedback anomaly F01; compressor clatters loudly or shuts down due to stroke limit breach.

On Hisense refrigeration units with PureFlat seamless flat-door design, Multi Air Flow columns, electronic dual-temperature zones, and inverter compressor: Resonant spring fatigue inside linear compressor, open stroke sensor feedback coil, or internal valve reed fracture.

Inspect compressor current waveform. Measure compressor winding resistance (~6–10 Ω). If internal mechanical clatter persists, replace linear compressor and update drive software. Press and hold Super Cool and Super Freeze buttons simultaneously for 6 seconds until display flashes and clears fault code history.

F01

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Motor phase imbalance fault F01; 3-phase BLDC motor inverter detects missing phase or unequal current consumption across UVW.

On Hisense washing machines featuring PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Open stator winding on motor phase U, V, or W, broken connector pin, or blown IGBT output driver channel.

Disconnect motor plug. Measure winding resistance across pairs U-V, V-W, and U-W with multimeter (all must read identical value ±0.2 Ω, ~5.5–11.5 Ω). Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

F1

Refrigerator / Freezer

NTC Temperature Sensor & Thermistor

Refrigerator compartment sensor fault. Diagnostic error code F1 reported on Hisense Refrigerator.

On Hisense Refrigerator: The temperature sensor in the main refrigerator section is faulty.

On Hisense Refrigerator: This requires a technician to diagnose and replace the sensor.

F02

Dishwasher

Drainage System & Drain Pump

Hisense AutoDry / Smart Wash / PureClean Dishwasher: Water inlet triac short fault F02; water inlet solenoid valve is powered continuously even when machine is powered down.

On Hisense dishwashers featuring Dual-inverter circulation and drain pumps, AutoDry automatic door release, and 16 place settings flexible rack system: Electrical short-circuit through silicon gate of inlet triac on PCB, resulting from solenoid coil surge.

Shut off water tap immediately. Disconnect mains power. Inspect power board for scorched triac package. Replace failed triac or control board. Open door slightly, press and hold Programme and Start buttons for 4 seconds until the display shows '0:00', close door to drain.

F02

Tumble Dryer

NTC Temperature Sensor & Thermistor

Hisense Allergy Care / Heat Pump / ConnectLife Tumble Dryer: Room ambient temperature outside operating boundary F02; appliance pauses operation to protect heat pump thermodynamic cycle.

On Hisense dryers with Closed thermodynamic heat pump circuit, dual lint filtering screens, and anti-crease bidirectional drum tumbling: Room ambient temperature below +5°C (risk of refrigerant freeze/oil thickening) or above +35°C (high pressure thermal trip).

Ensure laundry room is heated above +10°C or adequately ventilated below +30°C. Check ambient NTC sensor located behind front control panel (~10 kΩ at 25°C). Rotate dial to Off. Press and hold Start/Pause and Anti-Crease buttons for 5 seconds until the acoustic chime sounds, then restart.

F02

Hob / Cooktop

NTC Temperature Sensor & Thermistor

Hisense Rapid Boil / ConnectLife / Smart Zone Induction Cooktop: Undersink installation cavity ambient overtemperature F02; cooktop pauses cooking and runs cooling fan at maximum speed.

On Hisense cooktops with Smart Zone automatic pan detection, Rapid Boil power boost generator, and touch-slide individual zone controls: Internal casing temperature exceeded +65°C due to blocked intake grille under countertop or oven underneath heating cabinet.

Open cabinet drawers underneath cooktop to purge hot air. Ensure a 5 mm ventilation gap exists beneath front edge of countertop. Check casing NTC (~10 kΩ at 25°C). Wipe glass clean and dry. Switch off breaker on main board for 60 seconds, restore power and touch Child Lock sensor for 4 seconds.

F02

Oven / Microwave

Electronic Control Board (PCB) & Bus Communications

Hisense Even Bake / Steam Add Plus / PureCook Built-in Oven: Continuous capacitive touch key trigger F02; front panel beeps persistently and ignores user touch commands.

On Hisense ovens with Even Bake rounded cavity design inspired by wood-fired ovens, Steam Add Plus injection, and Air Fry technology: Grease, condensation, or cleaner film accumulated on glass fascia over capacitive touch pads, or warped optical light guide.

Clean and thoroughly dry glass fascia with isopropyl alcohol microfiber cloth. Inspect spring contacts between PCB and touch glass for uniform tension. Set function knob to 0. Cut off mains electricity at fuse board for 60 seconds, restore power and configure digital clock.

F02

Refrigerator / Freezer

Refrigeration Compressor, Defrost Heater & PTC Relay

Hisense PureFlat / Multi Air Flow / Total No Frost Refrigerator: Defrost water drain gutter iced up or heater fault F02; meltwater overflows into bottom freezer drawers and freezes into a solid sheet.

On Hisense refrigeration units with PureFlat seamless flat-door design, Multi Air Flow columns, electronic dual-temperature zones, and inverter compressor: Blocked drain funnel rubber duckbill valve at rear, open drain gutter heater trace wire (~800–1400 Ω), or algae/lint clogs.

Flush drain funnel with hot water and flexible nylon probe. Clean duckbill valve behind compressor. Measure resistance of drain trace heater (~800–1400 Ω). Press and hold Super Cool and Super Freeze buttons simultaneously for 6 seconds until display flashes and clears fault code history.

F02

Washing Machine

Drive Motor, Inverter & Tachometer Sensor

Hisense PureJet / AutoDosing / ConnectLife Series Washer: Inverter module thermal alarm F02; motor drive controller halts operation due to excessive heatsink temperature (>88°C).

On Hisense washing machines utilizing PureJet high-pressure water dissolved wash, inverter drive motor, and ConnectLife IoT cloud diagnostics: Heavy continuous boiling wash loads, degraded thermal paste between IPM and aluminum heatsink, or dust accumulation.

Allow machine to cool for 45 minutes. Clean ventilation slots and heatsink fins on inverter board. Reapply non-conductive thermal grease to IPM bridge. Turn power off with Power button. Press and hold Start/Pause for 5 seconds to clear cycle memory. Power on and select new cycle.

F2

Dishwasher

Drainage System & Drain Pump

Hisense F2: Water drainage failure detected in Dishwasher; drain pump cannot evacuate water within safety time limit.

On Hisense Dishwasher: Water has collected in the base of the dishwasher, activating the anti-flood switch.

On Hisense Dishwasher: Turn off power and water supply. Check for leaks from hoses, door seal, or internal components. Tilt the dishwasher to drain water from the base.

F-3

Oven / Microwave

NTC Temperature Sensor & Thermistor

Temperature sensor short circuit. Diagnostic error code F-3 reported on Hisense Oven.

On Hisense Oven: The oven's temperature sensor (NTC) has short-circuited.

On Hisense Oven: The temperature sensor needs to be replaced by a qualified technician.

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Hisense — Complete Error Code Catalog

44 Verified Error Codes

Server-side index of all verified manufacturer error codes for technicians and automated crawlers.

Dishwasher25

E01 E02 E03 E04 E05 E06 E07 E08 E09 E10 E11 E12 E13 E14 E15 F01 F02 F2 F03 F3 F04 F05 F5 F8 F12

Washing Machine8

E18 E19 E20 F06 F07 F13 F24 UNB

Tumble Dryer1

Oven / Microwave5

E17 F-1 F-3 F-4 F-8

Refrigerator / Freezer5

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