Atlantic W14

Atlantic error code W14 indicates: Atlantic Alféa Excellia / Extensa A.I. / Alféa Hybrid Duo Inverter Heat Pump: Diagnostic fault code W14 registered by the microcomputer controller. Solar thermal collector high temperature PT1000 sensor circuit fault.

The primary root cause for Atlantic code W14 is: On Atlantic appliances engineered with co-developed Fujitsu twin-rotary DC inverter outdoor stage, Siemens Navistem / RVS hydraulic regulator, electronic expansion valve with 46 Ω stepper phases, and 10 kΩ NTC flow/return temperature sensors: solar thermal collector high-temperature sensor loop open circuit or cable degradation Metrological tolerance verification: PT1000 platinum probe ~1078 Ω at 20°C, ~1385 Ω at 100°C..

To resolve error code W14: Disconnect mains power before servicing. Unplug the harness at the main PCB and use a calibrated digital multimeter: measure resistance across solar collector terminal pair on solar expansion module. Inspect contacts for pin oxidation or loose terminals. Replace defective part if out of tolerance, re-energize and clear error: On the Navistem user controller: press OK and hold the 'i' button for 3 seconds to access Specialist mode. Go to line 6700-6800 (Diagnostics), select 'Reset fault log' and set to 'Yes', then press OK. For hard lockout, switch off the 230V/400V mains breaker for 60 seconds to discharge the DC link.

Resetting power (unplugging for 5–10 minutes) clears temporary memory errors. However, if Atlantic code W14 persists, the physical component causing On Atlantic appliances engineered with co-developed Fujitsu twin-rotary DC inverter outdoor stage, Siemens Navistem / RVS hydraulic regulator, electronic expansion valve with 46 Ω stepper phases, and 10 kΩ NTC flow/return temperature sensors: solar thermal collector high-temperature sensor loop open circuit or cable degradation Metrological tolerance verification: PT1000 platinum probe ~1078 Ω at 20°C, ~1385 Ω at 100°C. must be inspected or replaced.

Set a digital multimeter to ohms (Ω). Disconnect power and test NTC Temperature Sensor Probe (Thermistor) across Across sensor pins 1-2 (unplugged harness). Expected nominal reading is 4.8kΩ–12kΩ (at 20°C–25°C). Tolerance: Negative temperature coefficient: resistance drops smoothly when warmed with fingers. OL = open circuit..

Standard electrical safety protocol: 1. Disconnect 230V mains power before opening panels. 2. Verify zero voltage at test points. 3. Allow hot water or heating elements to cool below 30°C before handling.