Access our premium database of error codes, common faults, and professional repair solutions for Ilve appliances.
Washing machine cycle will not start, door does not lock
The door lock mechanism has failed, or there is a problem with the wiring to the lock.
Ensure the door is firmly closed. Check wiring to the door lock assembly. If wiring is okay, the door interlock likely needs to be replaced.
Refrigerator compartment temperature is incorrect
The temperature sensor for the fresh food (refrigerator) section is faulty.
Locate and test the sensor with a multimeter to check its resistance value against the manufacturer's specification. Replace if faulty.
Washing machine is not filling with water
Water fill timeout. This can be due to a closed water tap, kinked inlet hose, blocked filter in the hose, or a faulty water inlet valve.
Check that the water supply tap is fully open. Straighten any kinks in the inlet hose. Clean the small mesh filter where the hose connects to the machine. Test and replace the inlet valve if necessary.
Freezer compartment temperature is incorrect
The temperature sensor for the freezer section is faulty.
Locate and test the freezer compartment sensor. If the resistance reading is open, short, or incorrect, the sensor needs replacement.
Water is left in the drum and will not drain out
Drain timeout. The drain pump filter is blocked, the drain hose is kinked, or the drain pump has failed.
Locate and clean the drain pump filter (usually at the bottom front of the machine). Check the drain hose for any obstructions or kinks. If the problem persists, the drain pump may require replacement.
Excessive frost buildup in freezer, poor cooling performance
The defrost system sensor is faulty, preventing the appliance from running its automatic defrost cycle correctly.
The defrost sensor, located on the evaporator coil, must be tested for continuity (if a bimetal) or resistance (if a thermistor) and replaced if it has failed.
Program stops, water temperature incorrect
A fault with the temperature sensor (NTC), which is either open circuit or short circuit.
Test the resistance of the NTC sensor with a multimeter. If the reading is incorrect, replace the sensor.
Washing machine is not heating the water
Fault with the water temperature sensor (NTC).
The NTC sensor needs to be tested for the correct resistance. If faulty, it will need to be replaced. Check wiring between sensor and control board.
The drum does not turn or spin
A fault with the main drive motor. Common causes include worn motor carbon brushes or a failure of the motor's tacho sensor.
Inspect the motor's carbon brushes for wear (if applicable) and replace if they are shorter than 15mm. Check tacho coil and motor windings for continuity. The motor may need to be replaced.
Dishes are not being cleaned properly on one rack
The diverter valve, which directs water to the upper and lower spray arms, is jammed or has failed.
Inspect the diverter valve assembly for blockages or damage. The valve motor may need to be replaced.
Oven fails to heat or shows incorrect temperature
The oven's temperature sensor (probe/thermistor) is faulty, providing an incorrect reading to the control board.
Test the temperature sensor's resistance at room temperature. If it's open, shorted, or out of specification, it needs to be replaced.
Oven shuts down during operation and displays error
Overheating condition detected. This is commonly caused by a failed cooling fan or blocked ventilation slots.
Check if the cooling fan is running when the oven is hot. Ensure that the appliance has been installed with proper ventilation clearances.
Oven is unresponsive, display shows error
Communication failure between the main control board and the display module.
Disconnect power to the oven. Check the wiring harness and connectors between the two electronic boards for a secure connection. If secure, one of the boards is likely faulty.
Pyrolytic cleaning cycle won't start, or oven door won't open after cycle
Fault with the motorized door lock mechanism or the door lock microswitch.
Check for any mechanical obstructions preventing the lock from moving. Test the door lock motor and switch. The entire lock assembly may need replacement.
Error shown when attempting to use the meat probe function
The meat probe is not plugged in correctly, is faulty, or the socket is damaged.
Ensure the probe is fully inserted into its socket. Test the probe for continuity with a multimeter. Replace the probe if it is defective.
High temperature alarm is active, icon or 'H' on display
The internal temperature in one of the compartments is too high. This can be caused by a door being left ajar, loading with warm food, or a cooling system failure.
Ensure the doors are sealed properly and have not been left open. Allow several hours for the temperature to stabilize. If it does not cool down, it indicates a fault with the compressor, fan, or sealed system requiring service.
The word 'STOP' is flashing on the oven display
The oven has entered a safe mode, usually after a power interruption during a self-cleaning cycle or a door lock error.
Turn the oven off at the circuit breaker for 15-20 minutes to allow the control board to reset. If the error persists, there may be an issue with the door lock.
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