Access our premium database of error codes, common faults, and professional repair solutions for Samsung appliances.
Samsung SE: Water drainage failure detected in Washing Machine; drain pump cannot evacuate water within safety time limit.
A button on the control panel is stuck, or moisture has affected the touch panel.
Clean the pump filter, check drain hose for kinks, or replace drain pump. PRO TIP: We see more clogged pump filters than any other single issue. Takes 5 minutes to clean and saves a $149 service call.
Samsung SUD: Operational cycle fault detected during Washing Machine program execution.
Too much detergent has been used, or the wrong type of detergent (non-HE) was used.
The machine will pause to allow suds to dissipate. No action is needed. Use less HE detergent in future loads.
Samsung T5: NTC temperature sensor signal out of range (open or short circuit) in Tumble Dryer.
Defective NTC Temperature Sensor Probe (Thermistor), open/short circuit in the wiring harness, or faulty connector on the ntc temperature sensor & thermistor.
Check thermistor resistance. PRO TIP: 'Flow Sense' or restricted airflow errors mean you must clean the vent — this is the #1 fire hazard.
Temperature sensor error.
The thermistor (temperature sensor) is faulty or has a bad connection.
This error usually requires a service technician to test and replace the sensor.
Temperature sensor error.
Defective NTC Temperature Sensor Probe (Thermistor), open/short circuit in the wiring harness, or faulty connector on the ntc temperature sensor & thermistor.
Check the wash thermistor and heating element. PRO TIP: We see more clogged pump filters than any other single issue. Takes 5 minutes to clean and saves a $149 service call.
Samsung TO: NTC temperature sensor signal out of range (open or short circuit) in Tumble Dryer.
Defective NTC Temperature Sensor Probe (Thermistor), open/short circuit in the wiring harness, or faulty connector on the ntc temperature sensor & thermistor.
Check thermistor resistance. PRO TIP: 'Flow Sense' or restricted airflow errors mean you must clean the vent — this is the #1 fire hazard.
Samsung TS: NTC temperature sensor signal out of range (open or short circuit) in Tumble Dryer.
The temperature sensor for the convertible FlexZone drawer has failed or is disconnected.
Check thermistor resistance. PRO TIP: 'Flow Sense' or restricted airflow errors mean you must clean the vent — this is the #1 fire hazard.
Cookware not detected or incompatible.
No pan is on the induction zone, the pan is not induction-compatible, or it's improperly sized/positioned.
Place a compatible (magnetic) pan on the center of the cooking zone. If the error persists, test the pan with a magnet.
Unbalanced load. The machine cannot spin correctly.
Laundry is gathered to one side of the drum, or the machine is not level.
Rearrange clothes and restart spin cycle. PRO TIP: We see more clogged pump filters than any other single issue. Takes 5 minutes to clean and saves a $149 service call.
Samsung UE: Operational cycle fault detected during Washing Machine program execution.
Component fatigue, sensor feedback out of tolerance, wiring harness connector discontinuity, or electronic control board glitch.
Rearrange clothes and restart spin cycle. PRO TIP: We see more clogged pump filters than any other single issue. Takes 5 minutes to clean and saves a $149 service call.
Samsung -DE-: Motor drive or inverter rotation anomaly in Oven / Microwave; drum/motor fails to spin at target RPM.
The motorized door lock has failed to engage or disengage, or the door is not fully closed.
Ensure the door is completely closed and there are no obstructions. Try running a self-clean cycle briefly to engage the lock, then cancel. May require service.
Water level sensor fault; machine fails to detect the correct water level.
Faulty pressure switch, blocked or damaged pressure switch hose, or a clogged pressure chamber.
Inspect and clear the pressure switch hose and chamber. Check connections. Replace the pressure switch if faulty.
Ice maker sensor failure.
The freezer's temperature sensor is disconnected or has failed.
Check ice maker sensor and connections. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.
Ice maker sensor failure.
Component fatigue, sensor feedback out of tolerance, wiring harness connector discontinuity, or electronic control board glitch.
Check ice maker sensor and connections. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.
Washer cannot detect the correct water level.
Fault with the water level sensor (pressure switch), its hose, its electrical connections, or the main control board.
Inspect sensor connections and hose for kinks or blockages. Replace the water level sensor if faulty. Replace the main control board as a last resort.
Internal Control Board Fault
An internal error has been detected on the main printed circuit board (PBA).
Unplug the washing machine for several minutes and then plug it back in. If the error code reappears, the main control board requires replacement by a technician.
Motor error, the drum does not rotate or malfunctions.
The motor is not operating correctly. The load may be too heavy or there is a fault with the motor or its connections.
Check laundry load, inspect motor/Hall sensor wiring, test components and replace defective part (sensor, motor or electronic board).
Water supply error. The machine has failed to fill with water in an adequate time.
Water tap is closed, water inlet hose is kinked or frozen, or the water inlet valve filter is blocked.
Ensure water taps are fully open. Straighten the inlet hose. Clean the filter inside the water inlet valve connection.
Water Inlet Error (Timeout)
The washing machine takes too long to fill. Usually a closed water tap, kinked inlet hose, or blocked inlet valve mesh filter.
1. Turn on the water tap fully. 2. Disconnect the main inlet hose at the back. 3. Clean the tiny mesh filters with pliers and a brush. 4. Reconnect.
Samsung 5 E: Cooling circuit or defrost system anomaly in Refrigerator / Freezer; compartment temperature deviation.
The appliance has failed to defrost the freezer evaporator coils after an extended period.
Manually defrost the refrigerator by unplugging it for 24 hours. If the error returns, the defrost heater or thermostat needs service.
Drain error. Water is not draining from the drum.
The drain hose is kinked, frozen, or clogged. The debris filter (pump filter) is blocked.
Straighten the drain hose. Clean the debris filter located at the bottom front of the machine.
Samsung 5E: Cooling circuit or defrost system anomaly in Refrigerator / Freezer; compartment temperature deviation.
Defective Compressor Motor Windings (Run/Start) & Defrost Heater, open/short circuit in the wiring harness, or faulty connector on the refrigeration compressor, defrost heater & ptc relay.
Check defrost sensor wiring and resistance. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.
Samsung 5E: Water drainage failure detected in Washing Machine; drain pump cannot evacuate water within safety time limit.
Defective Drain Pump Motor Stator Coils, open/short circuit in the wiring harness, or faulty connector on the drainage system & drain pump.
Clean the pump filter, check drain hose for kinks, or replace drain pump. PRO TIP: We see more clogged pump filters than any other single issue. Takes 5 minutes to clean and saves a $149 service call.
Ambient temperature sensor error.
The sensor that measures the room temperature outside the refrigerator has failed.
Ensure the refrigerator has adequate ventilation and is not near a heat source. If the error persists, the sensor may need replacement.
WaterWall reflector error (on WaterWall models).
The reflector mechanism at the bottom of the tub is blocked or cannot move freely.
Turn off the dishwasher. Check for any obstructions like fallen utensils or food debris blocking the WaterWall reflector's path.
Samsung 8 E: Operational cycle fault detected during Refrigerator / Freezer program execution.
The ice maker sensor is disconnected, blocked, or has failed.
Check that the ice maker's wiring harness is securely connected. Reset the ice maker. May require service.
Samsung 9E: Water level pressure sensor/switch frequency anomaly detected in Dishwasher.
Water level is too low for the cycle to continue, often after initial fill.
Check water supply is on and not restricted. If problem persists, it may indicate a slow leak or a faulty level sensor.
Error code 12E or bE1 is displayed, indicating a stuck Power button signal.
The Power button is physically stuck, the control panel is deformed, or the internal control board (sub PBA) screws are too tight, causing a continuous signal.
Unplug the unit. Check for a physically stuck Power button. Inspect the control panel for deformation. If comfortable, access the internal control board and slightly loosen its mounting screws.
Samsung 21 E: Cooling circuit or defrost system anomaly in Refrigerator / Freezer; compartment temperature deviation.
The fan inside the freezer compartment is blocked by ice or has failed.
Unplug the unit and inspect the freezer fan for ice blockages. Defrost if necessary. If the fan does not spin freely, it needs replacement.
Samsung 22 E: Cooling circuit or defrost system anomaly in Refrigerator / Freezer; compartment temperature deviation.
The fan inside the fresh food compartment is blocked or has failed.
Check evaporator fan motor and ice buildup. PRO TIP: If your fridge is showing any 'E' code and it's under 5 years old, always try a hard reset (unplug 10 minutes) before calling. 60% of the time it clears temporary glitches.
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