Field Actions
DISPATCHAlways disconnect appliance from 230V/400V mains before opening panels. Use CAT III multimeter for circuit testing.
Frequently Asked Questions: Faure EH2
FAQ TREEWhat does error code EH2 mean on a Faure appliance?
Faure error code EH2 indicates: Faure FWG / FWF Series / Magic'45 Compact Washer: Mains supply overvoltage alarm EH2; mains electrical supply exceeds 275V RMS..
What is the root cause of Faure error code EH2?
The primary root cause for Faure code EH2 is: On Faure (Faure FWG / FWF Series / Magic'45 Compact Washer) models: Lightning strike on local grid, loss of neutral in three-phase building distribution causing 400V phase shift, or transient power surges..
How do I fix or resolve Faure error code EH2?
To resolve error code EH2: Unplug washing machine immediately to prevent board destruction. Have an electrician test mains voltage (must not exceed 253V AC maximum). Press and hold Départ/Pause and Annulation buttons for 6 seconds until all status indicators flash synchronously and clear fault memory.
Is it safe to clear Faure error code EH2 by resetting power?
Resetting power (unplugging for 5–10 minutes) clears temporary memory errors. However, if Faure code EH2 persists, the physical component causing On Faure (Faure FWG / FWF Series / Magic'45 Compact Washer) models: Lightning strike on local grid, loss of neutral in three-phase building distribution causing 400V phase shift, or transient power surges. must be inspected or replaced.
How do I test electrical resistance for Faure code EH2 using a multimeter?
Set a digital multimeter to ohms (Ω). Disconnect power and test PCB Power Supply Rails & DC Bus Filter Capacitors across Across SMPS output electrolytic capacitors on low-voltage side (test bench verification). Expected nominal reading is Low-voltage rails: +5.0V DC (Logic), +12.0V DC (Relays), +3.3V DC (MCU). Relay coils: 200Ω–450Ω.. Tolerance: DC rail ripple must remain <50mV. Direct continuity (0Ω) across DC bus rails indicates dead short..
What safety protocol must be followed before servicing Faure code EH2?
Standard electrical safety protocol: 1. Disconnect 230V mains power before opening panels. 2. Verify zero voltage at test points. 3. Allow hot water or heating elements to cool below 30°C before handling.
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