Access our premium database of error codes, common faults, and professional repair solutions for Candy appliances.
Dishwasher stops with water inside
Drain pump fault. This is an alternative code for a drainage problem, specifically pointing towards a faulty pump motor or blockage at the impeller.
After cleaning filters, access the drain pump to check for debris jamming the impeller. If the impeller is clear but doesn't run, test the pump motor for continuity.
Freezer compartment temperature is too high
The freezer's temperature sensor (NTC) is faulty.
The freezer NTC sensor needs to be tested for correct resistance. If faulty, it must be replaced. Also check wiring to the sensor.
Dishwasher not filling with water, cycle doesn't start
Water inlet timeout. The machine has failed to fill with the required amount of water in the allocated time. Can be caused by a closed tap, kinked hose, or faulty inlet valve/aquastop.
Check that the water supply tap is fully open. Inspect the inlet hose for kinks or blockages. Test the inlet valve or aquastop device.
Refrigerator compartment temperature is too high or low
The refrigerator's temperature sensor (NTC) is faulty.
The refrigerator NTC sensor needs to be tested and likely replaced. Check its wiring back to the main control board.
Hob zone beeps and won't heat
The hob has detected an unsuitable pan or no pan at all on the cooking zone.
Make sure the pan is induction-compatible (a magnet should stick to the base). Ensure the pan is centered on the zone and the base is flat and clean.
Both fridge and freezer compartments have temperature issues
This can indicate a fault with both temperature sensors or a more complex fault with the defrost system or control board.
A technician is recommended to diagnose if it's multiple sensor failures or a single, more critical component like the main PCB.
Hob switches off or shows an error
The hob has detected that the mains voltage supply is outside of the acceptable range (too high or too low).
This is often a temporary issue with the home's power supply. If it persists, consult an electrician to check your mains voltage.
Machine has overfilled with water or leak detected
The water level sensor (pressure switch) is faulty, or the water inlet valve is stuck open. The anti-flood switch in the base may have been activated by a leak.
Check the pressure switch and its tubing for blockages or damage. Inspect the water inlet valve. Tilt the machine to see if water comes out, indicating a leak that activated the anti-flood switch.
Dishwasher has stopped mid-cycle and may have water in the base
Water leakage detected. The anti-flood switch in the base of the machine has been activated by a leak.
Unplug the appliance. Carefully tilt the dishwasher forward to drain water from the base and reset the switch. Find and repair the source of the leak (e.g., split hose, bad seal).
Error code E05 is displayed, indicating a fault with the water temperature measurement system.
The NTC temperature sensor is faulty (open or short circuit), or there is a problem with its wiring/connection to the control board.
Test the resistance of the NTC sensor (should be around 20k ohms at room temperature). Check wiring and connections to the sensor. If the sensor is fine, test the heating element.
Cycle is not heating the water correctly
NTC (temperature sensor) fault. The control board is receiving an incorrect reading from the temperature sensor.
Test the NTC sensor for the correct resistance value. Check the wiring between the sensor and the control board. Replace the sensor if it is out of specification.
Severe drum load unbalance detected or main electronic board fault during spin.
Excessive laundry load unbalance preventing high-speed spin, tachometer feedback anomaly, or a fault on the main electronic board.
Redistribute the laundry load inside the drum to be more even. If the error persists with a balanced load, it may indicate a PCB fault that requires professional diagnosis.
Dishwasher is overfilling or not filling enough
Fault with the water level sensor (pressure switch).
Check the pressure switch and its associated hose for blockages or damage. The switch itself may have failed and require testing and replacement.
Excessive frost buildup in the freezer
The defrost system is not working correctly, often due to a faulty defrost sensor.
The defrost sensor, heating element, and thermal fuse should be tested. The most common failure is the defrost sensor, which will need to be replaced.
Water fill issues or erratic behavior
Flow meter fault. The machine is not correctly measuring the amount of water entering.
The flow meter, which is part of the water inlet assembly, is likely faulty and will need to be replaced.
Motor fails to spin, spins erratically, or stops shortly after starting.
The motor's tachometer (tacho) coil is faulty, has come loose, or the wiring to it is damaged.
Disconnect power. Access motor and inspect wiring harness. Test tacho generator with a multimeter for correct resistance. If the tacho or wiring is faulty, replace the component. If they are okay, the power module is likely the cause.
Candy E09: Motor drive or inverter rotation anomaly in Washing Machine; drum/motor fails to spin at target RPM.
The motor's power control component (triac) on the main control board has failed (short circuit).
This error points directly to a fault on the main PCB. The board will likely need to be repaired by a specialist or replaced.
Drum sensor or selector switch fault
On some top-loading models, this indicates a fault with the drum position sensor. On others, it can mean an issue with the program selector switch.
Check the connections to the drum sensor or program selector. Test the component for faults. This may require a service technician.
Candy E11: NTC temperature sensor signal out of range (open or short circuit) in Washer Dryer.
The drying temperature sensor (NTC) is open circuit or disconnected. The module may also be faulty.
Check the wiring and connection to the dryer NTC sensor. Test the sensor's resistance. If the sensor and wiring are good, the control module may be faulty.
Communication error between control boards
There is a fault in the data communication link between the main control board and the display board.
Check the connecting wires and plugs between the two circuit boards for loose or corroded connections. If wiring is fine, one of the boards is likely faulty.
Main control board (PCB) communication fault
A communication link on the main PCB has failed.
Check all connections to the main PCB. If all connections are secure, the main PCB is faulty and needs to be replaced.
Water heating fault or control board issue
The water is not heating, which could be due to a faulty heating element, NTC sensor, or a fault on the main control board related to the heating circuit.
Test the heating element and the NTC sensor. If both are working correctly, the fault lies with the main PCB.
Machine will not start, display may flash
The main control board has not been programmed or the memory chip is corrupted.
The control board needs to be programmed by a technician using a special tool, or it needs to be replaced with a pre-programmed board.
Machine trips the mains electricity
The insulation on the heating element has failed, causing a short circuit to earth.
Unplug the machine. Disconnect the heating element and test it with a multimeter for a short to earth. Replace the heating element if faulty.
Motor runs erratically or not at all
The motor tachometer is producing an incorrect or unstable signal.
Check the tacho coil on the motor for secure fitting and correct resistance. Inspect the wiring from the tacho back to the control board for damage.
Program will not start or stops
The main control board (PCB) has detected an incorrect input signal from one of the components, often due to incorrect wiring or a faulty PCB.
This is a generic control board fault. Check all wiring connections to the board. If the problem persists, the PCB likely needs replacement.
Drainage problem, same as E03
This is an alternative code for a drainage fault. The drain pump filter is blocked, the pump is faulty, or the hose is obstructed.
Unplug the appliance. Locate and clean the drain filter. Check the drain hose for any kinks or blockages. Ensure the pump impeller can spin freely.
Drainage and motor issues
This code often points to a combination of issues, typically starting with a drainage problem that then puts stress on the motor or related circuitry.
First, address the drainage system by cleaning the filter and checking the hose. If the error persists, investigate the motor and its tacho sensor connections.
Program stalls, not filling with water
This is a fill error, similar to E02. It can be caused by a faulty pressure switch not resetting, in addition to a closed tap or faulty inlet valve.
Confirm water supply is on. Check inlet hose filter. Inspect the pressure switch and its tubing for blockages or faults.
Oven not heating or showing incorrect temperature
The oven temperature sensor (NTC probe) has an open circuit, meaning it's either faulty or disconnected.
Check the wiring and connection plug for the temperature sensor. Test the sensor's resistance with a multimeter; if it shows infinite resistance, it needs to be replaced.
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